Former Sbux supporter

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Mon Aug 18th 23:55 PM
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Where Starbucks Went Wrong

In addition to selling a commodity, senior leadership started treating employees as a commodity to be used and discarded. Product and environment can be replicated leaving employees as the only point of differentiation. Sbux recent layoffs were not made with who takes care of the customer the best but who made the most money. Those that had the employees best interest at heart knowing that would lead to better service, were let go. How is that a way to run a business? Mark my words, the employee experience is going to continue to be marginalized over the coming months all in hopes of keeping the stock price from really tanking. It is a self-defeating strategy in the long run. Welcome to the world of fast food Mr. Schultz.
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Where Starbucks Went Wrong

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